Shipping

Onlinesupermart makes every effort to ship orders as quickly as possible. Orders are typically dispatched from the Onlinesupermart UK warehouse within one to two business days.

After an order is placed, customers will receive two confirmation emails from Onlinesupermart. The first email is the order confirmation email. The order confirmation email will be sent immediately after the order is placed and serves as the customer’s order receipt. It includes the order number, billing address, shipping address, shipping method, payment method, items ordered and order total. The second email is the dispatch confirmation email.

In rare circumstances, there may be a delay in the dispatch of a customer order due to unforeseen circumstances. If a shipping confirmation email has not been received within two business days of placing the order, the customer may contact Onlinesupermart for an update on the status of the order.

In order to ensure that you receive the confirmation emails, please configure your email account to allow receipt of emails from info@onlinesupermart.uk

On rare occasions, certain purchased item(s) may become unavailable due to supply chain disruptions or unexpected surges in product demand. In such cases, Onlinesupermart will notify the customer as soon as possible and provide a

On rare occasions, certain purchased item(s) may become unavailable due to supply chain disruptions or unexpected surges in product demand. In such cases, Onlinesupermart will notify the customer as soon as possible.

Customers are responsible for providing complete and accurate shipping address information and ensuring that packages can be safely delivered to the address provided. If delivery is unsuccessful, either because an incorrect address was provided or because delivery of the packages was refused or unclaimed and item get lost, unfortunately we wont be liable. If you have changed your mind after a purchase, its essential you accept the delivery and contact onlinesupermart about the the desire to return the item. Please note that Upon receipt of the returned order, Online supermart will provide a full refund to the customer less any shipping charges incurred by Onlinesupermart.

Shipping and Customs Policy (other EU countries excluding UK)

1. Customs Charges
   Please note that items shipped to European countries (excluding the UK) may be subject to customs duties or charges as determined by your country’s customs authority. Buyers are advised to check their country’s customs regulations before making a purchase.

2. Shipping Timeline
   EU order transit time  typically take  5–10 working days after dispatch. This estimated time frame does not include potential delays caused by customs processing. Once your package is handed over to your country’s customs, it becomes your responsibility to ensure any applicable duties or fees are paid promptly to facilitate delivery.

3. Unclaimed Packages

   • If a package is returned to us due to being unclaimed, we will refund the cost of the item, minus the shipping fee and a 20% restocking fee.
   • If you choose to refuse a package upon delivery, please accept it initially and follow our return policy for a proper return process. Refusing a package at the delivery point may result in complications or delays.
    

4. Liability for Customs-Handled Packages
   Once a package has been handed over to customs in your country, we won’t be liable for delays/none delivery that is due none custom fee payment and  any unclaimed packages that go missing during the return process. We take all reasonable steps to ensure delivery, but it is the customer’s responsibility to claim the package. No refunds will be issued for items lost in transit after being rejected or unclaimed.

5. Missed Deliveries
   If the courier is unable to deliver your package, please follow the instructions provided to collect your package promptly.

6. Returns of Unclaimed Packages
   For packages returned to us as unclaimed and received in full, we will issue a refund for the item’s cost, less the shipping fee and a 20% restocking charge.

If a customer receives an item that is damaged or defective, the customer may return or exchange the item pursuant to Online supermart Return Policy. Please visit the Return Policy page for specific instructions on returns and exchanges.